Web Development Bootcamp
The University of Denver
Dec 2021 - June 2022
AWS Cloud Practitioner Certification
Dec 2023
"David is experienced as a technical support engineer with a robust background in efficiently resolving both software and hardware issues. Proficient in using application performance monitoring tools and leveraging SQL databases to address support tickets, he excels in cross-functional collaboration with skills in triage and effective documentation. David is adept at managing relationships while delivering effective solutions to customers, business teams, and engineering departments. Eager to contribute to cloud infrastructure operations and site reliability, he seeks opportunities to make significant impacts in both support and operational initiatives."
Responsible for providing Tier II triage and support for ongoing IoT operations, deployments, and application performance.
Skills: Technical Support, CloudWatch, DataBricks
Gained customer-facing experience in an Enterprise market segment
Performed pre-sales prospecting and outreach
Developed and nurtered professional relationships within my territory
Provided qualified sales opportunities for the Account Executive I worked with
Skills: Sales, Outreach, Relationship Management
Gained general tech industry experience in business and operations
Facilitated product development across multiple teams
Managed marketing operations and developed ad campaigns
Developed and managed industry relationships that led to sales opportunities
Supported implementation of third-party services for web app dashboards
Skills: Operations, Product, Marketing