CONTACT

Languages and Technologies

JavaScript
3 years
Python
2 years
HTML & CSS
3 years
AWS Cloud
2 years
DataDog
2 years
Linux
2 years
Kubernetes
2 years
DynamoDB
2 years
MongoDB
2 years
PostgreSQL
2 years

Qualifications

Web Development Bootcamp

The University of Denver

Dec 2021 - June 2022

AWS Cloud Practitioner Certification

Dec 2023

David Warner

Techincal Support Engineer

Summary

"David is experienced as a technical support engineer with a robust background in efficiently resolving both software and hardware issues. Proficient in using application performance monitoring tools and leveraging SQL databases to address support tickets, he excels in cross-functional collaboration with skills in triage and effective documentation. David is adept at managing relationships while delivering effective solutions to customers, business teams, and engineering departments. Eager to contribute to cloud infrastructure operations and site reliability, he seeks opportunities to make significant impacts in both support and operational initiatives."

Work experience

  • Customer Operations Engineer March 2022 - March 2024
    Parsyl, Inc.

    Responsible for providing Tier II triage and support for ongoing IoT operations, deployments, and application performance.

    • Researched and identified solutions to software, hardware, and firmware issues
    • Communicated with clients through email and over the phone
    • Triaged subject specific items with relevant engineers across several different departments
    • Wrote runbook documentation to resolve common issues with separate content for business and technical roles
    • Developed internal tools using Python scripts and small nodeJS applications
    • Trained internal employees on operational procedures and product features

    Skills: Technical Support, CloudWatch, DataBricks

  • Business Development Representative August 2021 - March 2022
    Freshworks, Inc.

    Gained customer-facing experience in an Enterprise market segment

    • Performed pre-sales prospecting and outreach

    • Developed and nurtered professional relationships within my territory

    • Provided qualified sales opportunities for the Account Executive I worked with

    Skills: Sales, Outreach, Relationship Management

  • Business Operations Associate April 2018 - July 2021
    Droplit, Inc.

    Gained general tech industry experience in business and operations

    • Facilitated product development across multiple teams

    • Managed marketing operations and developed ad campaigns

    • Developed and managed industry relationships that led to sales opportunities

    • Supported implementation of third-party services for web app dashboards

    Skills: Operations, Product, Marketing